Connect with the KROMA Lab
Inquire regarding limited drop allocations, sizing & volume styling recommendations, press samples, or visit our Shibuya Flagship Lab.
Drop Concierge Inquiry
Direct encrypted communication with our Tokyo and European dispatch desks.
Global Design Labs & Showrooms
Tokyo • Shibuya Flagship Lab
JST (UTC+9)5-7-22 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
T: +81 3 5555 0199 | E: tokyo@kromatokyo.fashion
Daily: 11:00 – 20:00 (Walk-ins & VIP Try-on Welcome)Paris • Le Marais Pop-Up Studio
CET (UTC+1)38 Rue de Turenne, 75003 Paris, France
T: +33 1 44 55 02 11 | E: paris@kromatokyo.fashion
Tuesday – Sunday: 11:00 – 19:00New York • SoHo Concept Lab
EST (UTC-5)112 Mercer Street, SoHo, New York, NY 10012, USA
T: +1 212 941 0188 | E: ny@kromatokyo.fashion
Monday – Saturday: 11:00 – 19:00Frequently Answered Inquiries
KROMA silhouettes feature ergonomic anatomical toe-box geometries and fit true to European unisex sizing. If you wear half sizes or plan to wear thick streetwear socks, we recommend choosing one size up. We offer 100% free home size exchanges with prepaid return labels.
Because our foam is 100% hydrophobic, simply rinse with cold water and gentle soap, or wipe with a damp microfiber cloth. Do not put in a washing machine or leave under direct hot sun in vehicles for long periods to preserve molded structural tension.
When your pair reaches the end of its life cycle after years of wear, return it to any KROMA Lab or dispatch using our recycling kit. We grind the bio-foam down to create granules for future drop collections, and grant you a $50 Drop Credit toward your next pair.